How long does order processing take?Orders are processed within 1–2 business days after confirmation.
How long does delivery take?Standard delivery is generally 4–7 business days; remote or rural pin codes may take up to 10 business days.
When is shipping free?Shipping is free on orders above ₹499. Orders below ₹499 may have a ₹30–₹60 shipping fee.
Is Cash on Delivery available?COD is available across most serviceable pin codes. A ₹30–₹60 COD handling fee may apply at checkout.
How do I track my order?A tracking link is shared by SMS and/or email after dispatch.
What if my order arrives damaged?Raise a request within 7 days of delivery and follow the Refund & Return Policy. You can contact silamspices1@gmail.com.
Where are orders fulfilled from?Orders are fulfilled from the SilamSpice LLP warehouse in Gurugram, Haryana.